It's what makes McDonalds, Amazon, and Starbucks leaders in their respective niches.
Anyone who has ever worked at McDonalds as a teenager will understand what makes them such a successful company.
Even if you are not a fan of the food (which I'm certainly not), you have to admit, they are successful.
And they are successful because of their systems.
And yet, systems are one of the things most small business owners neglect. They install an accounting system but then leave the rest of their business to chance.